Privacy Policy jon99 — Our Commitment to Protecting Your Data

1 Personal Data We Collect

Jon99 collects personal data from you through several channels when you use our platform. We only collect information that is genuinely necessary for defined purposes — nothing more.

Data you provide directly:

• Full name, date of birth, and ID card number during the registration or identity verification (KYC) process.
• Email address and mobile number used as login credentials and contact information.
• Bank account or digital wallet details for the purpose of processing deposits and withdrawals.
• Copies of identity documents such as national ID or passport when required for account verification.
• Any information you share through customer support channels, live chat, or email.

Data collected automatically:

• IP address, browser type, operating system, and device type used to access the platform.
• Game activity history, total wagering amounts, wins, and losses on the jon99 platform.
• Login session data including access time, session duration, and geographic location based on IP address.
• Cookie and tracking technology data that helps us understand how users interact with our platform.

2 How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. jon99 uses your personal data solely for the following purposes:

• Account management: Create, maintain, and secure your player account on the jon99 platform.
• Transaction processing: Process deposits, withdrawals, and bonus payments securely and accurately.
• Identity verification (KYC): Verify your identity to meet compliance requirements and prevent fraud.
• Customer support: Help you resolve any issues or inquiries related to your account or games.
• Marketing communications: Send promotional information, bonuses, and the latest offers — only if you have agreed to receive them.
• Platform security: Detect and prevent fraudulent activity, hacking, or unauthorised use of our platform.
• Service improvement: Analyse usage patterns to improve the overall player experience.
• Legal compliance: Fulfil legal and regulatory obligations when required.

3 Sharing Information with Third Parties

Jon99 understands that you are entrusting us with your personal information. We do not share your data broadly, and when sharing is necessary, it is done carefully and within strict boundaries.

• Payment providers: The transaction information required is shared with payment service providers integrated with our platform to process your deposits and withdrawals.
• Technical service providers: Companies that help us operate our technical infrastructure, such as hosting and cybersecurity, may have limited access to certain data.
• Legal authorities: We will disclose information if required by court order, authority investigation, or valid legal requirement.
• Anti-fraud agencies: In cases suspected to involve fraud or money laundering, relevant information may be shared with the appropriate authorities.

All third parties who receive your data are bound by strict confidentiality agreements and are only permitted to use that information for agreed purposes. jon99 has never and will never sell your data to any advertisers or marketing parties.

4 Your Personal Data Security

The security of your personal data is an absolute priority for jon99. We continuously invest in the latest security infrastructure to ensure your information remains safe at all times.

• 256-bit SSL encryption protects all communications between your device and jon99's servers.
• Passwords are stored in hashed form using modern cryptographic algorithms — even our staff cannot read your password.
• Two-factor authentication (2FA) is available and recommended for all player accounts for added protection.
• Our servers are protected by multi-layered firewalls, intrusion detection systems, and 24/7 security monitoring.
• Regular security audits are conducted by independent third parties to identify and address any vulnerabilities.
• Internal access to player data is granted only to staff who require it to perform their duties, and every access is logged.

5 Your Rights as a Data Owner

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and our policy, you have the following rights regarding your personal data:

We will process every request within 30 working days. If your request requires more time, we will notify you in advance along with the reasons.

6 Cookies & Tracking Technologies

Jon99 uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how users interact with our platform to help us improve our services. All data is collected anonymously.
• Functional Cookies: Remember your preferences such as language and display settings to provide a more personalised experience.
• Marketing Cookies: Used to display relevant offers to you based on your activity on the platform. You can disable these cookies through your browser settings.

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the jon99 platform.

7 Data Retention & Deletion

Jon99 retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by Malaysian law.

• Active account data is retained for the duration your account remains active on the jon99 platform.
• Financial transaction records are kept for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and anti-money laundering.
• Customer support communication data is retained for 3 years from the date of last interaction.
• Once an account is closed at the player's request, non-financial data will be deleted within 90 days, subject to legal retention obligations.
• Data collected for fraud prevention purposes may be retained longer if a case remains under investigation.

8 Privacy Policy Amendments

Jon99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.

• Any significant changes will be communicated to players via their registered email or in-account notification at least 14 days before taking effect.
• The latest update date will always be displayed at the top of this document.
• Continued use of the jon99 platform after any amendments constitutes acceptance of the updated terms.
• Players who do not agree with changes to the Privacy Policy may close their account without any penalty.